Refund policy
At FormFit, your satisfaction is our priority. If you're not happy with your order, we'll do everything we can to make it right.
How to start a return All returns begin with a message to our team. Please contact us at support@formfitstore.com within 30 days of receiving your order, including:
- Your order number
- The item(s) you'd like to return
- The reason for your return (and a photo if the item is faulty)
We'll respond within 2 business days with next steps. Do not send items back without contacting us first.
Eligibility To qualify for a return, items must be:
- Unworn, unwashed, and in original condition
- Returned within 30 days of delivery
- Not from our non-returnable category (see below)
Non-returnable items
- Lingerie and underwear (for hygiene reasons)
- Final sale or clearance items
Refunds Once your return is approved, a refund will be issued to your original payment method within 5–10 business days.
Faulty or incorrect items If you received a damaged or wrong item, contact us immediately with a photo and we'll send a replacement or issue a full refund at no cost to you.
Exchanges We offer size or colour exchanges subject to availability. Contact us to arrange.